1. Return in the event of a manufacturing defect and not a burn, break, thunderbolt or electric shock within 24 hours of purchasing the product only.
2. All product guarantees are on the manufacturers, and if you have a malfunction and want to maintain it on the warranty, you must contact us to provide you with the phones of the companies responsible for the warranty.
3. It is accepted to return products within 48 hours from the date of the request and that it is completely unopened).
4. If you purchase a product by installments, the money will be refunded through the company that obtained the purchase approval from them.
5. The amount will be returned to your balance on the Ain Sahira store after we have checked the products and in the event of direct purchase from us and not installments.
6. It is allowed to replace the product within a period not exceeding 48 hours only from the date of purchase, provided that the product is completely unopened.
7. If you purchase the products without paying the store installation service fees and request an inspection or maintenance visit, you will be required to pay the inspection and maintenance fees.
8. In the event that a product was purchased from the store and it was installed by you, and there was a breakdown in the products, you can contact the store and return the products through shipping companies to inspect the product and make sure that the malfunction is a manufacturing failure and not a defect caused by it.
9. In the event that products were purchased without requesting an installation service and you had a malfunction, we inform you that the store can provide technical support in the event that an installation service was requested by the store or a maintenance contract was signed, and if the products were not installed by you, the store will request inspection and inspection fees, and if The customer refuses to pay the fees. The customer has the right to ship the product to us for inspection and inspection for free. If it is a manufacturing defect, it will be replaced for free. If it is a defect caused by it, it is not entitled to claim a replacement.